FAQ

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
There are no returns. We offer refunds on a case by case basis, but most situations will be resolved with a replacement. As a result, we do offer a one time free exchange for the wrong shoe size. Please note that if the new shoe size differs by more than two sizes from the original then we can't offer an exchange.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US & CANADA?
Yes, we ship worldwide.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take up to 1 - 5 weeks. Please contact us for specific questions about tracking your shipping.

WHY CAN'T I GET MY TRACKING?

Tracking is only offered to orders in the US, Canada & the UK.

WHERE IS YOUR STORE?
We are based in Australia but we sell worldwide.

WHAT ABOUT POSSIBLE CUSTOM FEES? 
Once the item has shipped we are not responsible for any custom fees that you may incur.

WHERE DO YOU SHIP FROM? 
We ship from multiple places in the world.

HOW MUCH TIME SHOULD I ALLOW FOR SHIPPING DURING A HOLIDAY SEASON?                                                                                                                    Please allow extra time, possibly an extra week as this is our busiest time for fulfilling orders.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER? 
If this happens please let us know ASAP! Once an item is in production we won't be able to cancel it.