FAQ

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

There are no returns. We offer refunds on a case by case basis, but most situations will be resolved with a replacement. As a result, we do offer a one time free exchange for the wrong shoe size. Please note that if the new shoe size differs by more than two sizes from the original then we can't offer an exchange.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US & CANADA?

Yes, we ship worldwide.

IS THE SHIPPING FREE?

Yes, the shipping is free.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing time takes approximately 1-7 business days, depending on the product, before shipment. Deliveries can take up to 2 - 5 weeks. Please note, however, that some of these times may vary depending upon the product you are purchasing. It is therefore that you as the customer check the delivery times that are located on each product page before purchasing. If you are still uncertain, then please contact us before purchasing to avoid any errors.

I ORDERED THE WRONG PRODUCT. CAN I GET THE CORRECT PRODUCT SENT TO ME?

Unfortunately, if you have ordered the wrong product and have not contacted our email or messaged via facebook with a desire to cancel, then we consider it an input error by the customer and therefore cannot offer a refund.

WHY CAN'T I GET MY TRACKING?

Tracking is only offered to orders in the US, Canada & the UK.

WHERE IS YOUR STORE?

We are based in Australia but we sell worldwide.

WHAT ABOUT POSSIBLE CUSTOM FEES? 

Once the item has shipped we are not responsible for any custom fees that you may incur.

WHERE DO YOU SHIP FROM? 

We ship from multiple places in the world.

WHAT PLACES?

Predominantly from Eastern Asia but also from the United States of America. It depends on the product that you order. Please check the delivery times on each product page and the delivery, refunds and returns page.

HOW MUCH TIME SHOULD I ALLOW FOR SHIPPING DURING A HOLIDAY SEASON?

Please allow extra time, possibly an extra week as this is our busiest time for fulfilling orders.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER? 

If this happens please let us know ASAP! Once an item is in production we won't be able to cancel it.

I TRIED CONTACTING YOUR CUSTOMER SUPPORT EMAIL BUT IT DIDN'T WORK. WHAT DO I DO?

If in the unlikely event that contacting us via our email doesn't work, then please contact us via facebook messenger. The box for the facebook messenger can be located at the bottom middle of the website.

I ORDERED THE WALLET PHONE CASE AND THE SNEAKERS BUT I HAVE ONLY RECEIVED ONE OF THE ITEMS?

We have warehouses in different locations throughout the world. Therefore, if you have purchased a wallet phone case and a pair of sneakers then there is a strong chance that they will arrive on separate dates. Please don't be alarmed if they don't arrive on the same day. Rest assured they will arrive. If you wish to know the tracking number of the item that you haven't received yet then please feel free to contact us via facebook messenger. 

I HAVE AN ALLERGY. WHAT SHOULD I DO?

If you have a shoe allergy or any other type of allergy then you are required to contact our support via facebook messenger or by clicking the green 'Contact Us' tab at the bottom right corner of the website BEFORE you purchase. We will not be held liable if you fail to contact us via facebook messenger by clicking the green 'Contact Us' tab at the bottom right corner of the website about your allergy.